Thursday, September 18, 2008

Customer Care in 2020

Operator : "Thank you for calling Pizza Hut . May I have your..."
Customer: "Heloo, can I order.."
Operator : "Can I have your multi purpose card number first, Sir?"
Customer: "It's eh..., hold........ .. on......88986135610 2049998-45- 54610"
Operator : "OK... you're... Mr Singh and you're calling from 17 Jalan Kayu. Your home number is 4094! 2366, your office76452302 and your mobile is 0142662566. Which number are you callingfrom now Sir?"
Customer: "Home! How did you get all my phone numbers?
Operator : "We are connected to the system Sir"
Customer: "May I order your Seafood Pizza..."
Operator : "That's not a good idea Sir"
Customer: "How come?"
Operator : "According to your medical records, you have high blood pressure and even higher cholesterol level Sir"
Customer: "What?... What do you recommend then?"
Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it"
Customer: "How do you know for sure?"
Operator : "You borrowed a book entitled "Popular Hokkien Dishes" from the National Library last week Sir"
Customer: "OK I give up... Give me three family size ones then, howmuch will that cost?" Operator : "That should be enough for your family of 10, Sir. Thetotal is $49.99"
Customer: "Can I pay by! credit card?"
Operator : "I'm afraid you have to pay us cash, Sir. Your credit cardis over the limit and you owe your bank $3,720.55 sinceOctober last year. That's not including the late payment charges onyour housing loan, > Sir."
Customer: "I guess I have to run to the neighbourhood ATM and withdrawsome cash before your guy arrives"
Operator : "You can't Sir. Based on the records,you' ve reached yourdaily limit on machine withdrawal today"
Customer: "Never mind just send the pizzas, I'll have the cash ready. How long is it gonna take anyway?"
Operator : "About 45 minutes Sir, but if you can't wait you can alwayscome and collect it on your motorcycle.. ."
Customer: " What!"
Operator : "According to the details in system ,you own a Scooter,...registra tion number 1123..." Customer: " ????"
Operator : "Is there anything else Sir?"
Customer: "Nothing... by the way... aren't you giving me that 3 free bottles of cola as advertised?"
Operator : "We normally would Sir, but based on your records you'realso diabetic.... ... " > Customer: #$$^%&$@$%^
Operator: "Better watch your language Sir. Remember on 15th July 1987you were convicted of using abusive language on apoliceman... ?"
Customer: [Faints]

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